Terms and Conditions

These Terms and Conditions (“Terms”) apply to purchases made through lokipu.com.

lokipu.com is operated by Guangzhou Chengge Technology Co., Ltd.

Lokipu is an online toy brand guided by the idea of thoughtful play for growing minds. We offer a thoughtfully selected collection focused on Educational Toys, Musical & Interactive Toys, Outdoor & Activity Toys, and RC & Vehicle Toys.

From developmental tools and musical playthings to active outdoor gear and exciting remote-controlled vehicles, our goal is to offer versatile products that help children explore, learn, and create wonderful family memories.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies made available on lokipu.com.

Scope of These Terms

These Terms apply to purchases of products offered through lokipu.com.

Additional policies may also apply to your purchase, including our:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, materials, dimensions, colours, finishes, photographs, functionality, pricing, recommended ages, and availability accurately.

Lokipu products may include educational toys, musical and interactive toys, outdoor and activity toys, RC and vehicle toys, and other play-related products.

However, actual product appearance may vary slightly due to:

• Screen or display settings
• Lighting conditions
• Photography
• Manufacturing tolerances
• Material or finish variations
• Decorative detail variations
• Product batch differences
• Packaging or design updates

Products featuring moving parts, electronic components, lights, sounds, printed details, textured surfaces, or other play features may vary slightly in shape, texture, colour, surface appearance, sound, or decorative detail.

Such minor variations may be part of normal manufacturing and do not necessarily constitute a defect.

We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.

If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.

Product Requirements

Certain Lokipu products may include or require compatible:

• Batteries or charging components
• Remote controls or controllers
• Assembly components
• Detachable parts or accessories
• Connectors or fastening components
• Other accessories specified on the product page

Customers are responsible for reviewing the applicable product information before purchasing or using the item.

Product construction, assembly requirements, power requirements, accessories, and sizing may vary between products or versions.

Unless expressly stated otherwise, Lokipu does not guarantee that every third-party accessory, replacement component, battery, or charger will be suitable for every product.

Customers should review the stated dimensions, materials, recommended age, intended use, supervision guidance, and care information before purchasing.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.

We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

service@lokipu.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be made once an order has entered:

• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices are displayed and processed in U.S. dollars (USD) on lokipu.com.

Prices may vary depending on:

• Product selection
• Product size or variation
• Colour or finish
• Quantity
• Destination
• Promotional eligibility
• Applicable taxes
• Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

We may update prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device
• Order value
• Available payment services

By submitting payment information, you represent that:

• You are authorized to use the selected payment method
• The information provided is accurate and complete
• You authorize the applicable transaction amount to be processed

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

Lokipu may periodically offer:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping
• Other promotional benefits

Promotions may be subject to additional conditions including:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions

Unless otherwise stated, promotional offers may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier operations
• Customs processing
• Weather
• Transportation disruptions
• Holidays
• Remote delivery destinations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Some Lokipu products may include electronic components, moving parts, detachable accessories, controllers, printed details, or other components that require careful handling.

We take reasonable measures to package such products appropriately for transportation, but customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact us before returning a product so that our customer support team can review your request and provide the applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your Lokipu product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for products with electronic components, moving parts, detachable accessories, controllers, batteries, or assembly components.

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include a replacement, refund, repair, or another appropriate resolution.

Product Use and Care

Products purchased from Lokipu should be used only for their intended purpose and in accordance with applicable:

• Product instructions
• Specifications
• Care information
• Assembly or charging guidance
• Product warnings
• Product-specific recommendations

Adults should review the product information, including any recommended age and supervision guidance, before allowing a child to use a product.

Educational Toys

For educational toys, puzzles, building toys, and other learning-focused products:

• Review the recommended age and product instructions before use
• Check whether adult assembly or supervision is recommended
• Keep any small parts away from children for whom they may present a hazard
• Avoid excessive force when joining or separating components
• Store pieces in a clean and dry place
• Clean the product according to its specific care instructions
• Stop using the product if a part appears damaged or unsuitable for continued use

Musical & Interactive Toys

For musical toys and products with buttons, lights, sounds, sensors, or other interactive features:

• Follow the applicable operating instructions
• Use only the specified batteries, chargers, or power accessories where required
• Check that battery compartments and other closures are properly secured before use
• Avoid excessive force when pressing buttons or moving components
• Keep electronic components away from water unless the product is expressly described as suitable for water exposure
• Clean the product according to its specific care instructions
• Stop using the product if an electronic or moving component appears damaged or unsuitable for continued use

Minor differences in colour, texture, shape, finish, printed details, or decorative features may occur between products.

RC, Vehicle, and Detachable Components

Where a Lokipu product includes a remote control, vehicle parts, wheels, detachable pieces, connectors, or other accessories:

• Handle components carefully
• Avoid unnecessary impact or pressure
• Do not pull or twist attached components beyond their intended range of movement
• Check that detachable parts are securely fitted where required
• Store small accessories separately where practical
• Avoid abrasive cleaning materials
• Follow the applicable charging, battery, and operating instructions

Product-specific instructions take priority where provided.

Indoor and Outdoor Use

Unless a product page expressly states that an item is designed for particular conditions, Lokipu toys should be protected from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Harsh chemicals or cleaning products

Outdoor toys should be used only in settings appropriate for the individual product and in accordance with any applicable supervision and safety guidance.

Any waterproof, water-resistant, or similar product claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements displayed on lokipu.com are provided as a useful product reference.

Minor dimensional variations may occur as a result of:

• Manufacturing methods
• Measurement methods
• Product construction
• Material characteristics
• Product batch variations

Toys featuring printed details, textured surfaces, decorative elements, moving components, or assembled parts may not be completely identical from piece to piece.

Product Warranty

Certain Lokipu products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer law.

Personal Use

Products offered through lokipu.com are intended primarily for lawful personal, family, play, or gift use unless otherwise expressly agreed by us in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use lokipu.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activity

We may take reasonable steps to protect our customers, website, business, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• Lokipu branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Layouts
• Design elements
• Original written content

is owned by, licensed to, or otherwise used with authorization by Lokipu, Guangzhou Chengge Technology Co., Ltd., or the applicable rights holder.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

Lokipu may rely on third-party service providers to support:

• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services

Third-party services may be governed by their own terms and privacy practices.

Lokipu is not responsible for independent third-party services that we do not operate or control.

Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices
• Important service-related information

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our Your Privacy Choices page.

Disclaimer

To the fullest extent permitted by applicable law, lokipu.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product photographs and displays are intended to represent the products as accurately as reasonably possible, but minor variations may occur as described above.

Product-specific warranties, where applicable, are governed by the applicable warranty terms.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Lokipu and Guangzhou Chengge Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, transaction, product, or use of the store where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot lawfully be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements

The updated version will be posted on this page.

The version of these Terms in effect when an order is placed will generally govern that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a Lokipu product, or our store policies, please contact us:

Brand: Lokipu
Website: lokipu.com

Legal Entity:
Guangzhou Chengge Technology Co., Ltd.

Registered Address:
Room E66, 4th Floor, No. 186 Jianshe North Road, Huacheng Street, Huadu District, Guangzhou, Guangdong Province, China

Unified Social Credit Code:
91440114MAEFQ3T86U

Customer Support Email:
service@lokipu.com

lokipu.com is operated by Guangzhou Chengge Technology Co., Ltd.