FAQ

LOKIPU HELP CENTER

How can we help you?

Quick answers about orders, delivery, returns, and our toy collections.

Contact Customer Care →
EMAIL SUPPORT service@lokipu.com
HOTLINE 19907795717
SUPPORT SCOPE Orders, shipping, returns & toys
COMPREHENSIVE SUPPORT

Everything you need,
all in one place.

Choose a topic below to read our detailed guides. If you still need assistance, our support team is ready to help you within 1–2 business days.

01

Orders & Payment

Was my order successful?

You will receive an order confirmation email immediately after successful checkout. Please check your spam or junk folder if you do not see it in your inbox.

Can I change or cancel my order?

Please contact us as soon as possible. Modifications or cancellations may not be possible once the order has entered fulfillment or dispatch.

Which payment methods are accepted?

All available and secure payment methods are displayed directly at checkout.

02

Shipping & Delivery

When will my toy order ship?

Most toy orders are processed and prepared for shipment within 1–3 business days.

How do I track my shipment?

We will email your tracking details and carrier information as soon as your order has been dispatched.

Will I have to pay import customs fees?

Local customs duties or import fees may apply depending on your destination country's regulations.

03

Returns & Refunds

Can I return an item?

Eligible unused items in their original packaging may be returned within 30 days of delivery. Please contact us first for instructions.

What if my toy arrives damaged?

Email us your order number along with clear photos of the damaged item and the external packaging for prompt assistance.

When will I receive my refund?

Approved refunds are processed back to your original payment method following inspection of the returned items.

04

Toys & Safety Guides

How do I choose the right toy?

Check the recommended age group, size specifications, interactive features, and safety notes provided on each product page.

How should toys be cleaned and maintained?

Always follow the specific care instructions included with the toy. Use a soft damp cloth with gentle cleaning agents where applicable.

How can children play safely?

Always follow all safety warnings, check for small parts, and provide appropriate adult supervision during play sessions.

PRODUCT DIRECTORY

Explore our toy collections

We specialize in thoughtfully curated categories designed for children's growth, education, and fun.

Educational Toys

Stimulate early learning, logic, and cognitive development through puzzles, building sets, and interactive learning kits.

Musical & Interactive Toys

Engage children with sound, rhythm, role-play items, and smart interactive companions that encourage creativity.

Outdoor & Activity Toys

Promote physical activity, coordination, and outdoor exploration with active play gear and sports toys.

RC & Vehicle Toys

Delight young drivers with remote-controlled cars, trucks, racing tracks, and dynamic vehicle models.

NEED MORE HELP?

We’re here for you.

Always include your order number and checkout email when reaching out to our support team.

service@lokipu.com →
Company & Legal Information +
STORE NAME & DOMAIN

LOKIPU · lokipu.com

COMPANY NAME

Guangzhou Chengge Technology Co., Ltd.

UNIFIED SOCIAL CREDIT CODE

91440114MAEFQ3T86U

REGISTERED ADDRESS

Room E66, 4th Floor, No. 186 Jianshe North Road, Huacheng Street, Huadu District, Guangzhou, Guangdong Province, China

CUSTOMER SERVICE

service@lokipu.com

TELEPHONE

19907795717