Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding public holidays.

During order processing, we verify payment information, confirm product availability, carefully package your items, and arrange shipment with available logistics providers. Processing time is separate from the estimated delivery time.

Shipping Availability

Lokipu ships to destinations supported by our available delivery services. Availability depends on the destination country, delivery address, package dimensions, weight, and local restrictions.

Customers can confirm whether delivery is available to their specific location during checkout on lokipu.com.

Shipping Methods and Costs

Because our catalog includes Educational Toys, Musical & Interactive Toys, and Outdoor & Activity Toys, shipping arrangements may vary by product size, weight, and destination.

Available shipping methods and exact charges will be clearly displayed during checkout before payment is completed.

Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery time is generally 7–20 business days. This timeframe begins after dispatch and does not include the 1–3 business day processing period.

Delivery times are estimates and may vary due to carrier schedules, customs clearance, public holidays, or high-volume shopping periods.

Shipping Confirmation and Tracking

Once your order has been dispatched, a shipping confirmation containing tracking information will be sent to the email address provided during checkout.

Please allow a reasonable time for the carrier’s tracking system to update after the confirmation is issued.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Incorrect or incomplete addresses may result in delivery delays, failed attempts, or returned packages.

If you notice an error after placing your order, please contact us promptly at service@lokipu.com.

Multiple Packages

Products from the same order may occasionally be shipped separately due to product availability, package dimensions, or warehouse arrangements.

If your order is divided into multiple shipments, each package will have separate tracking information and may arrive at a different time.

Customs, Import Duties and Taxes

International orders may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient. Lokipu does not control customs processing times or local fees.

Delayed Shipments

While we work efficiently with logistics providers, occasional delays may happen due to severe weather, customs procedures, or transportation interruptions.

If your tracking has not updated for an extended period, please reach out to our support team with your order number.

Lost or Delivered Packages

If tracking indicates your package was delivered but you cannot locate it, please check your designated delivery area, household members, neighbors, or building management first.

If you believe a shipment is lost, contact our customer service team to investigate with the carrier.

Damaged Packages or Products

Please inspect your items upon delivery. If a toy or package arrives damaged, defective, or missing components, please contact us immediately with your order number and clear photographs of the product and packaging.

Returns, Cancellations & Contact

Requests for address changes or cancellations should be made as soon as possible before order dispatch. For details on returns after delivery, please refer to our Return and Refund Policy.

For any shipping-related questions, contact us at service@lokipu.com.