Contact Us
Welcome to Lokipu.
Thoughtful play for growing minds.
We are an online toy brand offering a thoughtfully selected collection focused on Educational Toys, Musical & Interactive Toys, Outdoor & Activity Toys, and RC & Vehicle Toys.
From developmental tools and musical playthings to active outdoor gear and exciting remote-controlled vehicles, our goal is to offer versatile products that help children explore, learn, and create wonderful family memories.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product use and care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@lokipu.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to product condition, assembly, electronic features, moving parts, or other toy components
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@lokipu.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Product care and usage guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product specifications and materials
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
Lokipu offers a curated collection of educational toys, musical and interactive toys, outdoor and activity toys, RC and vehicle toys, and other playthings.
If you need help with a product, our customer care team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Assembly and fastening details
- Moving parts, electronic features, and toy construction
- Product care
- Included accessories
- Recommended age and use
- Product variations
- General product questions
Because specifications vary between products, please include the product name when contacting us.
5. Business & Wholesale Inquiries
Lokipu welcomes inquiries from retailers, distributors, commercial buyers, toy-focused businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Lokipu
Website: lokipu.com
Legal Entity:
Guangzhou Chengge Technology Co., Ltd.
Registered Address:
Room E66, 4th Floor, No. 186 Jianshe North Road, Huacheng Street, Huadu District, Guangzhou, Guangdong Province, China
Unified Social Credit Code:
91440114MAEFQ3T86U
If you require further business consultation services, please contact our team through the details below.
Customer Support Email:
service@lokipu.com
lokipu.com is owned and operated by Guangzhou Chengge Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing a Lokipu toy to receiving and enjoying your order, our team is here to make your experience as clear and straightforward as possible.
If you have any questions, simply contact us at:
Thank you for choosing Lokipu.
Lokipu — Thoughtful play for growing minds.